If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers. The overall number is staggering: bad customer experice cost British retailes up to £102 billion (!) every year. In this regard, queues in-store stand for 11% of lost revenues, costing...
Category: News
The New Mall Tenant Is Your Office – The New York Times
Interesting NYT article on how shopping malls are converted into offices giving them a second life. If you think about it for a minute, it makes actually a lot of sense: shopping malls are on good locations and offer infrastructure like access to public transport and parking spaces. I won’t be surprised if we won’t...
IKANGAI shortlisted for the Top 10 CEM Consulting/Services Companies 2019
Another success for IKANGAI! We’ve been shortlisted by the CIO Applications Europe Magazine as one of the top 10 CEM Consulting/Services Companies 2019. We are thrilled that our hard work is recognized 🙂 We are on a roll! Yay!
I want it all and I want it now
If you ask consumers what is most wantend and expected by online-retail (as Awin did in study in the UK [1]), same-day delivery comes out on top. Virtual changing rooms and plastic free packaging followed on the list. In particular, online shoopers like the simplicity of online shopping (21%) and the ability to be able...
IKANGAI is a top App Development Company in Austria
Things are happening at a breakneck speed here at IKANGAI. Only a few days after we were selected as one of the top 30 blogs in Austria we were listed among the top App development companies in Austria. We’re happy and proud that our hard work is well recognized. Naturally we got a lovely bagde:
How to treat Customer Data as a Business
Finding new potential customers is of utmost importance for every business. As a business you must maximize the chance of getting into contact with potential customers and be ready when they make a business decision. If you don’t, somebody else will be ready instead of you. Paying to spy on customers In the age of...
IKANGAI is one of the Top 30 Blogs in Austria
After making it into the world’s leading companies in 2018, we are happy to annocunce that we did it again and made it to the list of the top 30 blogs of Austria. Isn’t this great? We even got this beautiful badge :-):
Five (actually ten) years of IKANGAI
Christian and I founded IKANGAI, which became IKANGAI Gmbh in 2014, 10 years ago in 2009. It has been (and still is) a wild ride with a lot of ups and downs. Our anniversary made us think of what we have accomplished in the last 10 years and what (sometimes very hard) lessons we have...
IKANGAI has been listed on World Leading Companies
Apparently we have been nominated to appear on the list of World Leading Companies. What an honor for us. According to the list we are a Marketing Agency that offers Public Relations, Website and App Design and Marketing Campaign. With a WorldRank of 76 it is amongst the top 24% companies in the world. This...
Nobody will download your App
In the ever growing app market is has become more and more difficult to motivate people downloading an (your) App: the days when people downloaded an App because „there is an app for that“ are certainly over. What has happened? Nowadays, there is actually an App for „every that“ which has brought us several millions...
