Recent studies in the US [1,2] emphasize the importance of mobile for retail. The numbers speak for themselves: 61% of online purchases were made via mobile 60% of consumers shopped via a mobile app If you think about it for a minute it makes absolutely sense: people use their mobile all the time. If your...
Category: News
The importance of a seamless checkout
A easy to use checkout process for your online business is of utmost importance. Why? Because more than one in four shoppers abandoned a cart due to a long or complicated checkout process. Think about it for a minute. These shoppers put items in the shopping cart and were ready to checkout and pay. They...
Like it or not
Instagram (or Insta as the platform is called by the cognoscienti) is experimenting with a feature that removes likes. It’s a move that potentially should remove the social pressure users experience: nothing is more devastating on a social media platform than nobody linking your posts. This has of course a huge impact on all those...
Almost 80% of AI and ML Projects Have Stalled, Survey Says – Robotics Business Review
Doing an AI project is hard. The main obstacle is the volume and quality of the training data, so Nathaniel Gates, CEO and co-founder of Alegion While large companies (more than 100,000 employees) are the most likely to have an AI strategy, only 50% of them currently have one, according to MIT Sloan Management Review....
Consumers Who Use Mobile Are In-Store Shoppers | PYMNTS.com
social-sharing-top Encourgaing your customers to use their mobile on the premesis is good for brick and mortar stores [1]. This goes against the conventional wisdom that mobiles will kill brick and mortar businesses. This and more can be found in the Remote Payments Study by PYMNTS. They collected and analyzed survey data from 2,300 American...
How Aldi, a brutally efficient grocery chain, is beating Walmart on low prices – CNN.com
Interesting CNN [1] article about Aldi driving changes in the US supermarket industry. Walmart regards Aldi as “fierce,” “good” and “clever” competitor. Aldi’s price war is driving second and third tier grocery stores into bancrupcy. Mikey Vu, partner at Bain, states that “We haven’t seen a disrupter in the grocery space like this in a...
To Queue or not to Queue
If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers. The overall number is staggering: bad customer experice cost British retailes up to £102 billion (!) every year. In this regard, queues in-store stand for 11% of lost revenues, costing...
The New Mall Tenant Is Your Office – The New York Times
Interesting NYT article on how shopping malls are converted into offices giving them a second life. If you think about it for a minute, it makes actually a lot of sense: shopping malls are on good locations and offer infrastructure like access to public transport and parking spaces. I won’t be surprised if we won’t...
IKANGAI shortlisted for the Top 10 CEM Consulting/Services Companies 2019
Another success for IKANGAI! We’ve been shortlisted by the CIO Applications Europe Magazine as one of the top 10 CEM Consulting/Services Companies 2019. We are thrilled that our hard work is recognized 🙂 We are on a roll! Yay!
I want it all and I want it now
If you ask consumers what is most wantend and expected by online-retail (as Awin did in study in the UK [1]), same-day delivery comes out on top. Virtual changing rooms and plastic free packaging followed on the list. In particular, online shoopers like the simplicity of online shopping (21%) and the ability to be able...
