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Mobile, Mobile, Mobile!

Recent studies in the US [1,2] emphasize the importance of mobile for retail. The numbers speak for themselves: 61% of online purchases were made via mobile 60% of consumers shopped via a mobile app If you think about it for a minute it makes absolutely sense: people use their mobile all the time. If your...

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Like it or not

Instagram (or Insta as the platform is called by the cognoscienti) is experimenting with a feature that removes likes. It’s a move that potentially should remove the social pressure users experience: nothing is more devastating on a social media platform than nobody linking your posts. This has of course a huge impact on all those...

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How Aldi, a brutally efficient grocery chain, is beating Walmart on low prices – CNN.com

Interesting CNN [1] article about Aldi driving changes in the US supermarket industry. Walmart regards Aldi as  “fierce,” “good” and “clever” competitor. Aldi’s price war is driving second and third tier grocery stores into bancrupcy. Mikey Vu, partner at Bain, states that “We haven’t seen a disrupter in the grocery space like this in a...

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To Queue or not to Queue

If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers. The overall number is staggering: bad customer experice cost British retailes up to £102 billion (!) every year. In this regard, queues in-store stand for 11% of lost revenues, costing...

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I want it all and I want it now

If you ask consumers what is most wantend and expected by online-retail (as Awin did in study in the UK [1]), same-day delivery comes out on top. Virtual changing rooms and plastic free packaging followed on the list. In particular, online shoopers like the simplicity of online shopping (21%) and the ability to be able...

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