Creating Trust in Your AI System
Seemingly not a day goes by without a major brand claiming that they have included AI into their existing services to optimize their customer experience.
Category: Customer
Trends, Costs and Benefits of mobile Shopping Apps
Having an App for your business is much more than “nice to have”. Basically, with your business App you engage your customer base and drive your sales.
Tesco Go comming?
British chain Tesco is apparently working on developing convenience stores that work similar like Amazon Go: people can just walk in, put items into their…
What do customers want from your business?
I’ll give you the answer right away: convenience . What is striking, it’s difficult for businesses to see their services with the eyes of their customers.
Lush connects online and offline
Lush’s new flagship store in Tokyo is a good example how online and offline commerce can be connected.
Mobile, Mobile, Mobile!
Recent studies in the US [1,2] emphasize the importance of mobile for retail. The numbers speak for themselves: 61% of online purchases were made via…
The importance of a seamless checkout
A easy to use checkout process for your online business is of utmost importance. Why? Because more than one in four shoppers abandoned a cart due to a…
Consumers Who Use Mobile Are In-Store Shoppers | PYMNTS.com
social-sharing-top Encourgaing your customers to use their mobile on the premesis is good for brick and mortar stores [1].
To Queue or not to Queue
If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers.
Introducing LEIA – Your Shopping Avatar
Wouldn’t it be nice of you have your own personal assistant that helps you with all your shopping endeavors?