Open post CNN

How Aldi, a brutally efficient grocery chain, is beating Walmart on low prices – CNN.com

Interesting CNN [1] article about Aldi driving changes in the US supermarket industry. Walmart regards Aldi as  “fierce,” “good” and “clever” competitor. Aldi’s price war is driving second and third tier grocery stores into bancrupcy. Mikey Vu, partner at Bain, states that “We haven’t seen a disrupter in the grocery space like this in a...

Open post

To Queue or not to Queue

If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers. The overall number is staggering: bad customer experice cost British retailes up to £102 billion (!) every year. In this regard, queues in-store stand for 11% of lost revenues, costing...

Scroll to top