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The Challenge of Crafting Intelligible Intelligence | June 2019 | Communications of the ACM

Modern AI approaches often work like black boxes: nobody really knows why things work the way they work. Offering explanations why an AI system came to a conclusion is certainly needed. The article by Daniel S. Weld and Gagan Bansal [1] studied two approaches that are promising: using an inherently interpretable model, or adopting an...

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How Aldi, a brutally efficient grocery chain, is beating Walmart on low prices – CNN.com

Interesting CNN [1] article about Aldi driving changes in the US supermarket industry. Walmart regards Aldi as  “fierce,” “good” and “clever” competitor. Aldi’s price war is driving second and third tier grocery stores into bancrupcy. Mikey Vu, partner at Bain, states that “We haven’t seen a disrupter in the grocery space like this in a...

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To Queue or not to Queue

If you need to know how important a good customer experience is, recent research from Ayden and Adobe [1, 2] provides you with concrete numbers. The overall number is staggering: bad customer experice cost British retailes up to £102 billion (!) every year. In this regard, queues in-store stand for 11% of lost revenues, costing...

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