lifetime

What is Customer Lifetime Value?

Customer Lifetime Value (CLV) is an important metric to measure long-term growth. It is a measure of the customer’s lifetime value to your company. According to a 2018 Criteo survey, 81% said monitoring CLV could increase sales. 68% believed that CLV data can boost retention, and 56% believed that it drives customer loyalty. CLV allows […]

Member-Get-Member

Lessons from AmEx’s Member-Get-Member Program

Member-Get-Member programs are nothing new. Many companies are using it to get new customers by aksing their customers to advertise. In turn, customers get some benefits. AmEx’s Member-Get-Member program kicked off in 2011 as an easy way for members to refer their friends to AmEx in order to get a reward for doing so. However, […]