Much like our working lives, the pandemic forced retail to move entirely online. With this seismic shift, shoppers’ expectations have grown: customers no longer expect smooth transactions and prompt delivery. It’s now a standard expectation. At the same time, consumers all over the world want an enjoyable and rewarding online shopping experience and experience a...
Tag: experience
Progressive Web Apps
The Internet is a remarkable invention. As user, you can use all kinds of devices to access services, stay in touch with your friends and family, listen to music, watch television or go on a virtual shopping tour. All you need is a browser on your smartphone and you can experience all these things whereever...
Wie bringt man einen Chatbot auf das Smartphone?
Ist doch ganz einfach, möchte man meinen. In der Tat gibt es mehrere Möglichkeiten, Chatbots auf Messenger-Plattformen (WhatsApp, FB Messenger, etc.) zu verwenden oder auf der mobilen Webseite bzw. in Apps per Widget zu integrieren. Diese Methoden haben allerdings mehrere Probleme: 1. Mix von Business und privaten. Nützt man eine Messenger-Plattform für sein Business, konkurriert...
What do customers want from your business?
I’ll give you the answer right away: convenience. What is striking, it’s difficult for businesses to see their services with the eyes of their customers. There’s a huge gap in what businesses concieve as important and what customers think is important. It often starts at right the top: executives have no idea how their services...
