IKANGAI becomes a partner of the Austrian Retail Association

As of March 1st, IKANGAI is a partner of the Austrian Retail Association. From their press release: IKANGAI GmbH specializes in digital transformation and mobile customer communication for companies in the retail sector. The qonnect platform uses the latest technologies to link online and offline services to provide the best possible omnichannel customer experience for customers. As […]

Will the Chatbot kill the Webshop?

If Rob LoCascio [1] is to believed we are going to see major changes in the way e-commerce is conducted in the very near future, i.e., this year. Shop websites will eventually go away and make room for conversational interfaces (bots). I find this thought intriguing and I think there are already sings that this […]

qonnect CHAT

Chatbots have become the de facto standard for engaging with your customers on mobile devices. Available on the world’s largest chat platforms like Facebook Messenger, chatbots have conquered the world in storm and all major businesses are using them to engage with their customers. With qonnect CHAT your chatbot taps into the powerful language understanding […]

How Physical Stores become more like Online Stores

The US retail chain Nordstrom started to experiment with a small concept store that focuses on services and that doesn’t stock any inventory. It is a familiar concept that other many other businesses have used in the past: they created showrooms for their customers to try out their products. What has changed, however, is the […]

Smart Environments = Edge Computing + Bots + AI

The concept of smart environments can regarded as byproduct of pervasive computing with a strong focus on the interaction of humans and technology. Generally speaking, a smart environment is a physical world that is richly and invisibly interwoven with sensors, actuators, displays, and computational elements, embedded seamlessly in the everyday objects of our lives, and […]

Is EDGE Computing the next logical step in computing?

In the comparably brief history of modern computing (70+ years or so) we went through several transformations. Without making a claim to be complete: we saw large single server systems (mainframe client-server systems) with dumb terminals, witnessed the personal desktop computer revolution in the 1970ies and 1980ies, the rise of the Web in the 1990ies […]

The end of the checkout area in brick and mortar stores

With companies like Amazon actively pursing their version of the future brick and mortar store, one thing is certain: a dedicated checkout area will be a thing of the past. The checkout process of the (very near) future won’t require point of sale systems. People will just take the items they want to buy and […]

EDGE Computing in Retail

As EDGE computing matures, we will see a broad adoption in retail – actually I’d go as far to say that it is simply inevitably. And here’s why. In times, where timing is everything, businesses cannot afford to miss opportunities to communicate with customers at the right time. Imagine a customer passing your shop. With […]

Self-Checkout in Brick and Mortar Stores

A crucial part of every customer journey is the checkout process. Imagine for a minute that the online checkout would mimic the process that customers experience every day in brick and mortar stores. The resulting checkout process would require several steps that are awkward, to say the least. First of all, you’ll have to move […]

Connecting Online with Offline via mobile App

Connecting the online with the offline world is something deemed essential for the brick and mortar businesses in the very near future. The challenge is now how to actually implement this connection. Retail giants like Amazon have already a clear vision how this connection looks like: they build shops (Amazon Go) that are able to […]