qonnect CHAT

Posted Leave a commentin Chatbots, Product Announcement

Chatbots have become the de facto standard for engaging with your customers on mobile devices. Available on the world’s largest chat platforms like Facebook Messenger, chatbots have conquered the world in storm and all major businesses are using them to engage with their customers. With qonnect CHAT your chatbot taps into the powerful language understanding AI system of the Microsoft Azure Cloud to create a natural way of interacting with your customers. qonnect CHAT will be rolling out over the coming weeks to our customers. When does your business start engaging customers?

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How Physical Stores become more like Online Stores

Posted Leave a commentin Retail, SOLOMON, Technology

The US retail chain Nordstrom started to experiment with a small concept store that focuses on services and that doesn’t stock any inventory. It is a familiar concept that other many other businesses have used in the past: they created showrooms for their customers to try out their products. What has changed, however, is the amount of tech that can be applied in this kind of showrooms. By tapping into tools like mobile apps, interactive displays with conversational interfaces (“bots”) a showroom starts to generate valuable information about customers. This is exactly what happens on the Web with online stores. Read more...

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Smart Environments = Edge Computing + Bots + AI

Posted Leave a commentin Science, SOLOMON, Technology

The concept of smart environments can regarded as byproduct of pervasive computing with a strong focus on the interaction of humans and technology. Generally speaking, a smart environment is a physical world that is richly and invisibly interwoven with sensors, actuators, displays, and computational elements, embedded seamlessly in the everyday objects of our lives, and connected through a continuous network. [1]. Edge Computing is a recent development in distributed computing and basically pushes computation to the network edges rather than relying on centralized remote clouds that do all the computations. This distribution has a number of benefits, like fault tolerance, Read more...

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Is EDGE Computing the next logical step in computing?

Posted Leave a commentin Retail, SOLOMON, Technology

In the comparably brief history of modern computing (70+ years or so) we went through several transformations. Without making a claim to be complete: we saw large single server systems (mainframe client-server systems) with dumb terminals, witnessed the personal desktop computer revolution in the 1970ies and 1980ies, the rise of the Web in the 1990ies (and with it client server systems became mainstream again) and in the 2000s mobile computing began conquering the world. The latter is particular interesting, since the mobile computing transformation is currently ongoing and is beginning to have effects on todays’s system architecture. A look a Read more...

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The end of the checkout area in brick and mortar stores

Posted Leave a commentin Retail, SOLOMON, Technology

With companies like Amazon actively pursing their version of the future brick and mortar store, one thing is certain: a dedicated checkout area will be a thing of the past. The checkout process of the (very near) future won’t require point of sale systems. People will just take the items they want to buy and leave the store. To make this kind of checkout a reality, businesses have to build a system where cameras are able to look into every corner of the shop and track every single customer (like Amazon does in its Amazon Go Stores). While this is Read more...

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EDGE Computing in Retail

Posted Leave a commentin Retail, SOLOMON, Technology

As EDGE computing matures, we will see a broad adoption in retail – actually I’d go as far to say that it is simply inevitably. And here’s why. In times, where timing is everything, businesses cannot afford to miss opportunities to communicate with customers at the right time. Imagine a customer passing your shop. With current cloud based systems, it may take several seconds before your message reaches your customer. This might not sound much, but this little message delay is all it takes that a customer foregoes your offer, because she already went  to another place or shop. It Read more...

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Self-Checkout in Brick and Mortar Stores

Posted Leave a commentin SOLOMON, Technology

A crucial part of every customer journey is the checkout process. Imagine for a minute that the online checkout would mimic the process that customers experience every day in brick and mortar stores. The resulting checkout process would require several steps that are awkward, to say the least. First of all, you’ll have to move all items from the shopping cart to a “counting area” where they are counted and the sum that you have to pay is calculated. But before you can enter this counting area, you’ll have to wait to gain admission. Depending on the number of people Read more...

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Connecting Online with Offline via mobile App

Posted Leave a commentin Retail

Connecting the online with the offline world is something deemed essential for the brick and mortar businesses in the very near future. The challenge is now how to actually implement this connection. Retail giants like Amazon have already a clear vision how this connection looks like: they build shops (Amazon Go) that are able to track customers in the shop and to fully automate the check out process. Chinese companies like Bingobox also offer their customers automated checkout experiences. While these automated checkout process are truly fascinating (just take what you need and walk away – payment happens automatically) there Read more...

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SOLOMON – SOcial LOcal MObile iNdoor

Posted Leave a commentin SOLOMON

Contrary to many predictions from the past, brick-and-mortar stores are still existing and are not going anywhere anytime soon as they are integral for a customer’s shopping experience. In fact, Amazon, probably THE online shopping platform started rolling out physical book stores and purchased the whole foods chain very recently – working on combining the online and the offline world. Just like Amazon, brick-and-mortar stores can enhance their shopping experience by combining the online and the offline world. Using (customer & product) information and improved customer interactions with smartphones wearables, interactive displays and projections, as well as through intelligent objects/infrastructure brick-and-mortar Read more...

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Why EDGE Computing is hot

Posted Leave a commentin Technology

If you followed a recent announcements of the big IT companies like Microsoft, Google, Apple, Facebook or Amazon odds are that you heard a lot about Artificial Intelligence, Conversational Interfaces, Natural Language Processing or Augmented/Virtual Reality. There seems to be a consent among these companies that we’ll see intelligent assistants built into all kind of household appliances. Consumers already have Amazon Dot/Echo, Google Home and Apple is also entering the game with its Siri powered HomePod. All this devices provide considerable processing power: for example Apple’s smart speaker is rumored to have an A8 CPU which is the same chip Read more...

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