qonnect Instant Apps

Progressive Web Apps are now supported on all major mobile platforms. They load like web pages, but also support working offline, receive push notifications and can access device hardware. They provide a rich mobile experience, just like standard native apps. qonnect Instant Apps makes Progressive Web Apps available for everybody. You can create your own […]

Introducing Brainloop NOW

For our customer Brainloop we implemented a customized White Label version of our qonnect app. The app complements Brainloop’s app portfolio and provides customers exclusive access to services and information: – Curated news and alerts about important topics in data security and data privacy – Updates concerning board agendas, due diligence and compliance topics – […]

The Shopping Avatar Goes Life

At the EUREKA Innovation Days in Helsinki we took the opportunity to introduce a working prototype of our Shopping Avatar, Mobile Personal Shopping Assistant, respectively, to a broader public. Our prototype shows how we envision the interaction of customers using a Mobile Shopping Assistant and a Micro Popup Store. At its core is the transfer […]

qonnect and the GDPR

Now that the GDPR is a month away, companies have accelerated their efforts to meet the requirements of this new European law. There are a number of things you have to consider. First of all, you have to explain your customers what your are doing with their personal data and must do it in a […]

The Shopping Avatar

Broadly defined, an “avatar” is a virtual being that represents a user in a virtual environment. This encompasses not only complex beings created for use in online gaming but any visual representation of a user in an online community [1]. However, avatars are most popular in online gaming, since they represent successful feats of users […]

Corporation Customer Communication

When communicating with customers, omotenashi can serve as guideline. It’s the Japanese way of good hosts making guests feel valued and respected by anticipating their needs while serving them well. On a customer journey you’ll find several moments where you can apply omotenashi: 1. interest: this is driven by a need or a desire. For […]

Nobody will download your App

In the ever growing app market is has become more and more difficult to motivate people downloading an (your) App: the days when people downloaded an App because „there is an app for that“ are certainly over. What has happened? Nowadays, there is actually an App for „every that“ which has brought us several millions […]

Will the Chatbot kill the Webshop?

If Rob LoCascio [1] is to believed we are going to see major changes in the way e-commerce is conducted in the very near future, i.e., this year. Shop websites will eventually go away and make room for conversational interfaces (bots). I find this thought intriguing and I think there are already sings that this […]

qonnect CHAT

Chatbots have become the de facto standard for engaging with your customers on mobile devices. Available on the world’s largest chat platforms like Facebook Messenger, chatbots have conquered the world in storm and all major businesses are using them to engage with their customers. With qonnect CHAT your chatbot taps into the powerful language understanding […]

How Physical Stores become more like Online Stores

The US retail chain Nordstrom started to experiment with a small concept store that focuses on services and that doesn’t stock any inventory. It is a familiar concept that other many other businesses have used in the past: they created showrooms for their customers to try out their products. What has changed, however, is the […]