AI POWERED TIER 1 SUPPORT
Get to Know Sup, Our AI Support Superstar
Meet Sup, your dedicated support expert. He provides fast and personalized help via email for all your products questions and concerns. With his extensive knowledge and personalized approach, you'll feel like you're getting help from a real person - minus the wait times!
Tier 1 Support Agent Flow:
1: Email Reception:
The AI-Agent receives and reads incoming support emails, identifying issues like software problems, login, or password concerns.
2: Knowledge Base Check:
The agent accesses the internal knowledge base to find accurate solutions or guidance for the reported issue.
3: Case Evaluation and Escalation:
If the issue is serious, the agent escalates it directly to a human employee for further handling.
4: Email Draft Creation:
For non-escalated cases, the agent generates an email draft with a proposed response, ready for human review before sending.
Features
Fast Implementation:
Ready to use immediately, no additional software or integrations needed.
Seamless Email Communication:
Use your usual email address with no platform changeover.
Natural Language Processing:
Formulate requests naturally via email, our AI understands you.
Multilingual Support:
Adapts to different languages, including German, English, and more.
Asynchronous Communication:
Receive answers at your convenience, ideal for busy teams and off-hours task delegation.
Scalability:
Expand deployment options as your business needs grow, starting from a single task.
Robust Security & Compliance:
Emphasizing data protection and traceability to keep your data secure.
Intelligent Task Distribution:
Automatically routes complex requests to appropriate personnel when human intervention is required.
Draft Review Function:
Ensures accuracy and professionalism in sensitive communications with an extra layer of control.
Get the app
Download now and enjoy the best that morawa.at
has to offer in one App.
