PERSONALIZED CUSTOMER ENGAGEMENT
Meet HEY, Your AI Email Concierge.
Say hello to HEY, your friendly and efficient email agent. HEY provides a warm welcome to your prospective customers, gathering initial information and ensuring that inquiries are reliably forwarded to a human employee when needed. With HEY, you can offer timely and personalized support, setting the tone for a positive customer experience.
Contact Agent Flow:
1: Email Reception:
The AI-Agent receives and reads incoming emails, identifying requests for meetings or initial contact.
2: Knowledge Base Check:
The agent accesses the internal knowledge base to retrieve accurate information for responding.
3: Calendar Review:
If applicable, the agent checks the company calendar for available appointment slots.
4: Email Draft Creation:
The agent generates an email draft with a proposed response, ready for human review before sending.
Features
Fast Implementation:
Ready to use immediately, no additional software or integrations needed.
Seamless Email Integration
Works directly with your existing email infrastructure — no need to switch platforms or disrupt your workflow.
Natural Language Processing:
HEY interprets customer inquiries and responds accordingly, ensuring that all interactions are helpful and informative.
Multilingual Support:
Adapts to different languages, including German, English, and more.
Human Touch:
HEY knows when to escalate conversations to a human employee, guaranteeing that complex issues receive the personal attention they deserve.
24/7 Availability:
HEY is always on, providing instant responses to customer inquiries and ensuring that your business never misses an opportunity to engage.
Robust Security & Compliance:
Emphasizing data protection and traceability to keep your data secure.
Smart Response Capabilities:
HEY can provide direct answers to common questions, freeing up human employees to focus on more complex and high-value tasks.
Escalation Management:
HEY ensures that inquiries are reliably forwarded to human employees when necessary, guaranteeing that customers receive the support they need in a timely manner.
Get the app
Download now and enjoy the best that morawa.at
has to offer in one App.
