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qonnect and the GDPR

Now that the GDPR is a month away, companies have accelerated their efforts to meet the requirements of this new European law. There are a number of things you have to consider. First of all, you have to explain your customers what your are doing with their personal data and must do it in a...

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The Shopping Avatar

Broadly defined, an “avatar” is a virtual being that represents a user in a virtual environment. This encompasses not only complex beings created for use in online gaming but any visual representation of a user in an online community [1]. However, avatars are most popular in online gaming, since they represent successful feats of users...

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Corporation Customer Communication

When communicating with customers, omotenashi can serve as guideline. It’s the Japanese way of good hosts making guests feel valued and respected by anticipating their needs while serving them well. On a customer journey you’ll find several moments where you can apply omotenashi: 1. interest: this is driven by a need or a desire. For...

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